JOB SUMMARY

Working under the direction of the Associate Director of Student Care and Concern, the Case Manager (non-clinical) will provide case management for students identified through the University’s Student Care Team (Care Team) and manage cases by assessing threat and providing support and intervention.

DUTIES AND RESPONSIBILITIES

• Provide comprehensive case management and related support services for students and their families on a wide variety of adjustment, distress, and trauma issues, which include, but are not limited to, assessing issues of concern for students, developing tailored mitigation plans, and conducting follow-up to determine the success of and/or the need for additional referrals or interventions.
• Implement and adhere to standard case management, ensure compliance with Care Team procedures and best practices by tracking and monitoring students in distress, and maintain real-time student records in applicable tracking tools. Recommend changes or improvements to processes consistent with the Care Team’s goals.
• Prepare reports to support the work of the Care team, Behavioral Assessment Oversight Committee, and similar university groups; provide support for administrative functions and information tracking.
• Collaborate with members of the Student Care team, faculty, and University staff to establish and maintain positive working relationships.
• Serve as a primary point of contact and resource for students, faculty, and staff, to address concerns, respond to inquiries, and provide outreach and follow-up utilizing Maxient (case management system), email, and phone.
• Create and deliver training to colleagues/campus partners on issues related to threat assessment and the care team.
• Provide administrative and technical support on department-wide projects.
• Perform other related work.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree and five years of related work experience.
• Experience working independently and regularly exercising judgment regarding a wide variety of administrative matters.
• Experience with the sensitivity required when interacting with, supervising, and addressing the needs of a diverse community.
• Demonstrated experience in areas of crisis and risk management, threat assessment, behavioral intervention, and community standards.
• Experience exercising discretion in handling highly confidential information and working with time-sensitive materials.

PREFERRED QUALIFICATIONS

• More than five (5) years of professional experience, including 3-5 years of progressively responsible roles in higher education.
• Demonstrated experience in case management, including assessing concerns and developing mitigation plans.
• Demonstrated experience conducting threat assessments.
• Demonstrated experience using the Maxient System for case management.
• Experience using Microsoft Office Suite.

APPOINTMENT TERMS

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #499237 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on October 7, 2025. 

All employees are subject to adherence to the State Code of Ethics which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.