UConn Careers

JOB SUMMARY

The Connecticut Small Business Development Center (CTSBDC) is seeking a full-time Operations Coordinator (Administrative Program Support 3). This position will coordinate operational functions for the CTSBDC, as well support the administration of CTSBDC training and learning initiatives, the delivery of advising, and other services provided to Connecticut small businesses.

In state and out-of-state travel, as well as flexible hours, will be required in support of center activities. This is a 12-month, annually renewable position with excellent benefits. The incumbent will be assigned to the CTSBDC Lead Office in East Hartford, or a location determined by the State Director. 

DUTIES AND RESPONSIBILITIES

• Developing, with input from advisors, “best practice” methods such as scheduling client and administrative time, identifying and suggesting ways advisors can streamline client meeting note summary and entry into CTSBDC’s CRM database, maintaining client relationships to encourage and enable recordable impacts, and taking other steps to improve efficiency and effectiveness in the advising process.
• Reviewing weekly and monthly advisor activity reports and communicating issues or concerns to the Associate Director.
• Assisting with the distribution of large communications to active and inactive clients by supporting advisors on “how to” compose, prepare, and send messages to clients.
• Supporting advisors in their use of licensed software and other resources. Working with the Financial Analyst to ensure the renewal of staff licenses for approved products.
• Organizing, managing updates and file purges, and sharing information on the use of the CTSBDC shared library and other shared folders used by the staff.
• Reviewing customer satisfaction and stakeholder surveys for addressable comments and sharing them with the Associate Director.
• Assisting with developing tools and communications advisors can use in their community and lender outreach efforts.
• Researching useful professional development resources, by contacting other SBDCs or similar organizations, including online courses, documents, and articles. Maintaining knowledge of licensed advising tools and market research products to assist management in assessing their use by advisors and value to the program.
• Working with advisors and program facilitators to support development and delivery of workshops and webinars. Assisting in securing presenters and organizing Webex events, including acting as host or moderator for events if needed.
• Reviewing workshops at the ASBDC Conference and making recommendations for staff attendance.   
• Assisting the State Director and Associate State Director in assessing program spending efficiency (cost/program reportable impact or other program enhancing output).
• For the annual ASBDC National Impact survey, managing pre-, during, and post-survey communications with clients, and required data submission to Association’s consultants.
• For the semi-annual and annual reports to funders, working with Database Administrator to obtain updated program data, and the Communications Manager for social media and website data, and updating these reports with this data and images and other information.
• Tracking, monitoring, and publishing, for internal and distribution, calendars and summaries of events organized by CTSBDC or by other organizations with CTSBDC participation. 
• Contributing to and supporting event planning and logistics including but not limited to, identifying and securing a location; arranging catering; coordinating with host, sponsors, and participating organizations; providing on-site services and support during the event; coordinating with the communications and marketing function to assure adequate promotion of events; supporting post-event publicity; coordinating with Database Administrator to assure complete and timely capture of data required by funders.
• Updating and maintaining the CTSBDC Policy and Procedures manual and sharing updates with staff.
• Developing new employee onboarding process and coordinating onboarding of new staff members; determining equipment, office supply, and software license needs and arranging ordering or making provisions to meet these needs; ensuring that new employees receive access to SharePoint and other shared files and networks; explaining time reporting and other personnel processes.
• At the discretion, request, or direction of management, participating in the national America’s SBDC and the New England SBDCs’ annual professional development conferences, and other professional development opportunities.
• Performing related duties, as required.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in business administration, business management, accounting, marketing, communications, or related field.
2. Three to four years of related experience.
3. The ability to collaborate with individuals from diverse backgrounds, cultures, and economic situations.
4. Demonstrated ability to make improvements to operations and other business functions based on sound assessments of policies and processes essential to the success of an organization.
5. Ability to plan, conduct, and implement customer-facing projects, programs, and events.
6. Demonstrated experience working independently and accurately, taking initiative, exercising sound judgment when making decisions and meeting deadlines.
7. Proven experience contributing to the success of a team and working well with team members; experience achieving goals/metrics.
8. Demonstrated proficiency with digital communications, online meeting tools, online learning methods, shared file systems, and online research resources.
9. Demonstrated excellent written, verbal, and interpersonal communication skills.

PREFERRED QUALIFICATIONS

1. Demonstrated experience working in an organization that provides training, learning, and/or networking events.
2. Experience working with web-based client data tracking systems and inventory management systems.
3. Experience with purchasing and requisitioning.
4. Experience with editing, formatting, brand compliance, visual presentation.

APPOINTMENT TERMS

This is a full-time, end-dated position with the possibility of renewal subject to performance and funding. The salary range for this position is $64,500-$68,500 depending on education, qualifications and experience. The University offers outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.  For additional information regarding benefits visit: https://hr.uconn.edu/employee-benefits-overview/.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

Eligible candidates must have a form of dependable transportation, and the willingness and ability to work flexible hours and travel in state and out-of-state.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #498948 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on April 10, 2025. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.