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JOB SUMMARY

The University of Connecticut is seeking an enthusiastic individual to fill a full-time position supporting University IT’s digital communications platforms. This position serves as the primary administrator for the University's digital signage environment and is responsible for planning, designing, publishing, and maintaining digital signage content across campus. The position also supports the design, development, and maintenance of university websites, including WordPress content management, accessibility compliance, and digital design.

The selected candidate will work independently with minimal supervision while collaborating with ITS staff and University departments to deliver engaging, accessible, and effective digital communications that align with university branding and technology standards.

DUTIES AND RESPONSIBILITIES

Computer Support Technician 1

• Administer and support the University's digital signage platform(s).
• Design, schedule, publish, and maintain digital signage content.
• Collaborate with IT partners to develop engaging digital communications.
• Create graphics and visual assets for digital signage and websites.
• Assist with the design, maintenance, and enhancement of university websites.
• Develop and modify HTML and CSS to support web initiatives.
• Maintain WordPress content and assist departments with web publishing.
• Troubleshoot signage hardware, software, and display systems.
• Ensure digital content complies with university branding and WCAG accessibility standards.
• Participate in planning meetings and provide project status updates.
• Maintain technical documentation and user instructions.
• Maintain technical expertise through professional development.
• Perform other duties as required.

Additional duties for Computer Support Technician 2

• Serve as the primary technical administrator for enterprise digital signage systems.
• Lead digital signage and web projects from planning through implementation.
• Develop standards, governance, documentation, and workflows for digital communications.
• Provide technical guidance and training to campus departments.
• Research and recommend new technologies and communication solutions.
• Coordinate larger deployments, upgrades, and process improvements.
• Mentor junior staff when appropriate.

MINIMUM QUALIFICATIONS

Minimum Qualifications – Computer Support Technician 1

1. Associate's degree and four years of related experience; OR Bachelor's degree and two years of related experience; OR six years of related experience.
2. Experience supporting digital communications, websites, or IT services.
3. Demonstrated knowledge of basic HTML and CSS.
4. Demonstrated written communication skills.
5. Demonstrated ability to manage multiple priorities independently.

Additional Minimum Qualifications – Computer Support Technician 2

6. Associate's degree and six years of related experience; OR Bachelor's degree and four years of related experience; OR eight years of related experience.
7. Demonstrated experience administering digital signage or enterprise web platforms.
8. Experience with WordPress or similar content management systems.
9. Experience leading technical projects.
10. Demonstrated troubleshooting and analytical skills.
11. Experience developing documentation and standards.

PREFERRED QUALIFICATIONS

Preferred Qualifications – Computer Support Technician 1

1. Experience with WordPress.
2. Experience with BrightSign, Carousel, Rise Vision, or similar digital signage platforms.
3. Experience with Adobe Creative Cloud or equivalent.
4. Demonstrated familiarity with WCAG accessibility standards.
5. Experience creating digital communications for higher education or large organizations.

Additional Preferred Qualifications – Computer Support Technician 2

6. Experience with enterprise administration of digital signage platforms.
7. Experience with Figma, Adobe Creative Cloud, or similar professional design software.
8. Experience implementing accessible web experiences.
9. Front-end development experience (HTML, CSS, JavaScript).
10. Experience developing documentation, standards, and governance.
11. Experience mentoring staff or leading cross-functional technical projects.
12. Experience supporting higher education, government, or similarly complex organizations.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499745 to upload a resume, cover letter, link to portfolio (optional), and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on August 19, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.