JOB SUMMARY

Under the direction of the Member Services Manager, the Member Engagement Assistant will support the execution of projects and programs that provide support and services to member organizations and projects that increase member engagement and develop CEN's operational processes.

CEN's Member Services team has broad responsibility for vital areas of the CEN operation. Primarily in service to CEN's 700+ members (customers), the Member Services (MS) team is accountable for:

• Member service requests
• New member development, sales, and onboarding
• Marketing, communications, and publicity
• Member engagement events, programs, and coordination of member advisory councils
• CRM system development
• Project management

The successful candidate will bring a bachelor's degree in a related field and up to two years’ experience in marketing, event planning, and/or communications role having demonstrated abilities to work effectively in a fast paced, entrepreneurial, technology-based environment.

The Connecticut Education Network (CEN) is Connecticut’s trusted internet partner, committed to our member community and its success. By honoring this commitment, we have grown the member customer network and maintained our reputation as one of the most valued and secure Internet Service Providers serving CT for over 20 years. Join CEN to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do, where you do it, and contributing to mission and vision that provides unprecedented value to CT.

SALARY

• P1: $46,989 $61,085
• Final salary will be based on the successful candidate's background and experience.

BENEFITS INCLUDE

• Defined contribution with employer match or defined benefit program retirement options
• Excellent and affordable healthcare options
• 35-hour work week
• 22 paid vacation days per year, in addition to paid sick leave and 13 paid holidays
• Annual merit increase program, contractually based
• Employee and dependent tuition waivers
• A highly desirable work environment and work-life balance

DUTIES AND RESPONSIBILITIES

The responsibilities and essential duties fall into the three broad categories below.

Member Events and Engagement Programming

• Working with the MS team, supports the planning and execution of the annual Member Conference and Cyber Nutmeg events including venue, logistics, schedule, budget, materials, sponsorships, and all other necessary resources.
• Provides direct set-up, support, and maintenance of event planning and delivery platforms, e.g. Cvent.
• Supports the planning and execution of advisory council meetings, events, and activities including but not limited to CEN's Engagement and Development Advisory Council, Service Management Advisory Council, and Connecticut Higher Education Roundtable for Information Security.
• Assists in identifying, planning, and executing additional member engagement projects and events to promote CEN products and services.
• Supports the scheduling and planning for CEN’s participation at conferences and events of member affiliate groups (e.g. CCM, CLA).
• Performs related work as required.

Marketing and Communications

• Develops cost effective promotional strategies and media materials to attract relevant audiences and generate engagement in CEN services and events.
• Prepares member email communications and promotions.
• Creates social media campaigns to build CEN's following.
• Identifies and prepares CEN website updates and enhancements.
• Collaborates with team members to prepare CEN collateral marketing and promotional materials.
• Assists in the drafting of CEN reports.
• Identifies additional marketing and promotional platforms to build member participation in CEN events and engagement activities.
• Participates in team projects to develop enhanced member engagement and communications.
• Performs related work as required.

Operational Process Support

• Provides direct support for the building and maintenance of member account databases.
• Assists other MS team members in the preparation of quotes, bid responses, documentation, standard operating procedures (SOP), requisitions, projections, presentations, and reports.
• Performs related work as required.

Related Skills & Competencies

• Communication: Demonstrates effective oral and written communication skills including the ability to digest, analyze, organize, and present topics of a technical nature
• Interpersonal: Establishes and develops strong, productive relationships with co-workers and members (customers).
• Project Coordination: Demonstrates ability to coordinate and execute projects with impact to organizational goals. Analyzes information, makes accurate assessments, and coordinates activities across multiple functional groups.
• Problem Solving: Demonstrates sound analytic and diagnostic skills dealing with clearly defined issues and/or where information is readily available. Once decisions are made, follow through to implement intended results. Breaks a problem down to manageable pieces and implements effective, timely solutions.
• Team Orientation: Builds relationships with peers and other departments to achieve objectives. Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above self

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in a related field.
2. Up to (2) years of related experience.
3. Demonstrated written communication skills.
4. Proven interpersonal and organizational skills.
5. Experience working on creative materials, such as event or organization promotional materials, advertisements, websites, etc.
6. Demonstrated ability to support projects across multiple functional groups.
7. Demonstrated experience with Microsoft Office 365, MS Teams, and Google Docs.
8. Demonstrated experience with social media platforms including Twitter, LinkedIn, Instagram.

PREFERRED QUALIFICATIONS

1. Demonstrated understanding of cyber infrastructure including network-based services.
2. Demonstrated experience with Cvent, GTR or other enterprise event management platforms.
3. Demonstrated proficiency with WordPress and/or Drupal.
4. Demonstrated proficiency with Adobe Creative Cloud.
5. Demonstrated experience planning and delivering large scale customer events.
6. Demonstrated experience with Constant Contact or similar email marketing platform.

APPOINTMENT TERMS

This is a full-time, end-dated position with the possibility of renewal subject to performance and funding. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.  For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499569 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on June 5, 2026. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.