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JOB SUMMARY

The Employee Resource Center is seeking a customer-focused and highly organized Human Resources Assistant to provide front-line service and operational support to employees, applicants, visitors, and other internal and external customers.

This is an excellent opportunity for someone interested in developing broad knowledge and experience across Human Resources. As a central point of contact for the department, you will help employees and customers navigate HR processes, answer questions, resolve routine issues, and connect individuals with the right HR resources.

DUTIES AND RESPONSIBILITIES

As part of the Employee Resource Center team, you will:

• Serve as a welcoming and professional first point of contact for Human Resources, providing front desk coverage, greeting and screening visitors, managing building access, and answering the department’s main phone line.
• Assist employees, applicants, departments, and other customers with HR processes, forms, and general information.
• Use HR systems to generate and review reports and respond to customer inquiries.
• Accept and review materials submitted by employees and receive departmental deliveries.
• Collaborate with HR colleagues on operational activities and special projects.
• Perform other related responsibilities based on evolving team and departmental needs.

Because the Employee Resource Center provides direct service to employees, applicants, and visitors, this position provides full-time, in-person coverage on-site. Limited workplace flexibility may be available depending on operational needs and Employee Resource Center staffing.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree.  A combination of education and experience may be substituted for a bachelor’s degree. 
2. Experience providing customer service in an office environment.
3. Demonstrated computer software experience, including MS Office Professional Suite with advanced knowledge of Excel, Word, SharePoint, and OneDrive.
4. Written and verbal communication skills.
5. Ability to remain calm when dealing with difficult customers.
6. Demonstrated ability to provide customer service to a wide variety of diverse individuals including faculty, staff, students, University administrators, and external constituents.
7. Organizational and administrative skills with attention to detail.
8. Ability to resolve routine problems efficiently, effectively, and independently and think critically.
9. Ability to preserve confidential information and must have awareness of data integrity protocols.

PREFERRED QUALIFICATIONS

1. Experience with Kuali Financial Systems, CORE-CT, or similar enterprise systems.
2. Prior experience in a higher education academic setting.
3. Bilingual. 

APPOINTMENT TERMS

This is a full-time, 40-hour work-week, position based in Storrs and includes a full benefits package and competitive salary. This appointment requires an in-office, Monday through Friday, 8:00 am - 5:00 pm schedule. 

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499852 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 22, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.