UConn Careers

JOB SUMMARY

This role offers a great opportunity to learn about all aspects of Human Resources. As part of the Employee Resource Center, the University Education Assistant 3 will provide front-line customer service support for all customers to the Department of Human Resources. This includes individuals internal and external to the University Community.  This Team also serves as a centralized resource to the entire Human Resource Department and performs various assigned functions as part of the Employee Resource Center. The successful candidate will provide full-time Employee Resource Center coverage Monday through Friday, 8:00 am – 5:00 pm, the majority of coverage will be in the office, with the possibility of limited flexibility dependent on staffing.

DUTIES AND RESPONSIBILITIES

Along with the rest of the Employee Resource Center Team:

• Provide Front Desk coverage, screen visitors, and grant building access, answer the Human Resources main customer service phone line, and respond to general Human Resource questions submitted through multiple email sources. 
• Accept and review materials being dropped off by employees and accept deliveries for the department from various vendors.
• Will be required to respond to a variety of inquiries via phone, email, and in-person to triage team-specific inquiries as needed.
• Responds to general Human Resource questions from university employees and the public, providing referrals to other HR (Human Resources) Specialists when necessary.
• Responsible for processing routine employment verifications.
• Assist with daily review of our applicant tracking system data (PageUp) providing follow-up on issues as needed.
• Possesses narrow authority to make independent decisions, exercise judgment, and resolve issues that impact the overall operation of the team. This position may be responsible for a variety of assigned functions as part of the Employee Resource Center.
• Maintain and update procedures and practices related to assigned functions including those functions identified as under the purview of customer service/support functions, including adding information to the Team Knowledge Base.
• Collaborate with other Human Resources Teams on special projects.
• Assignments may be adjusted based on the needs of the Team.

MINIMUM QUALIFICATIONS

• Experience providing customer service in an office environment.
• Bachelor’s degree.  A combination of education and experience may be substituted for a bachelor’s degree. 
• Demonstrated computer software experience - MS Office Professional Suite with advanced knowledge of Excel, Word, SharePoint, and OneDrive.
• Strong written and verbal communication skills.
• Ability to remain calm when dealing with difficult customers.
• Demonstrated ability to provide excellent customer service to a wide variety of diverse individuals including faculty, staff, students, University administrators, and external constituents.
• Excellent organizational and administrative proficiency with attention to detail.
• Demonstrated critical thinking and ability to resolve routine problems efficiently, effectively, and independently.
• Ability to preserve confidential information and must have awareness of data integrity protocols.

PREFERRED QUALIFICATIONS

• Experience with Kuali Financial Systems, CORE-CT, or similar enterprise systems.
• Prior experience in a higher education academic setting.
• Bilingual. 

APPOINTMENT TERMS

This is a full-time, 40-hour work-week, position based in Storrs and includes a full benefits package and competitive salary. This appointment requires an in-office, Monday through Friday, 8:00 am - 5:00 pm schedule. 

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #498342 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on May 6, 2024. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.