JOB SUMMARY

The Operations Program Assistant (Student Services Program Assistant 2) will assist Experiential Global Learning (EGL) in the administration of UConn EGL programs, including the delivery of customized programs, visa assistance to students, and assisting with course alignment for students studying abroad. The Operations Program Assistant will also assist the EGL office with study abroad events and programming throughout the year. The incumbent is expected to work simultaneously on multiple programs, requiring the ability to multitask with great attention to detail. This position is full-time in-person. This position reports to the Director of Experiential Global Learning.

DUTIES AND RESPONSIBILITIES INCLUDE:

Custom Programs Operations

• Assist with procurement procedures, including sourcing requests and monthly meetings.
• Support the Custom Programs Specialist and Coordinator with custom study abroad program processes, including drafting of contracts and budgets.
• Finalize EGL custom program budget actuals after program completion.
• Communicate with the UConn travel agency for group flight and hotel bookings.
• Assist with creating EGL program brochures in the Terra Dotta system.
• Oversee the purchase of customized t-shirts for EGL custom programs.

Student Visa Operations

• Coordinate the visa process for designated EGL customized study abroad programs.
• Serve as the liaison between EGL and consulates.
• Create visa instruction templates and communications to provide guidance to students applying for the visa.

Course Alignment Operations

• Administer the online course alignment system.
• Assist with dynamic course alignment search by updating approved courses.
• Assist the EGL Associate Director with communicating with UConn faculty and staff course evaluators.

EGL Office Operations

• Coordinate presentation requests, assist with booking reservations, organizing the events calendar, and preparing materials for various events, including classroom presentations, open houses, and information sessions.
• Maintain understanding of university policies pertaining to EGL. Respond to inquiries from faculty and others regarding study abroad program policies, procedures, and requirements, making referrals as appropriate.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field.
• Two years of related experience.
• Previous experience working in a higher education setting.
• Ability to use the Microsoft Office and Adobe Suites.
• Excellent oral and written communication skills.
• Excellent intercultural communication skills.
• Ability to handle multiple projects simultaneously and prioritize workload to complete tasks successfully and in a timely and efficient manner.
• Ability to perform and coordinate administrative functions.

PREFERRED QUALIFICATIONS

• Experience working in study abroad and international education.
• Experience working with purchasing/procurement systems.

APPOINTMENT TERMS

This is a full-time, permanent position. The hiring range for this position is $51,344 to $56,000 based on the successful candidate's qualifications and experience. The University offers a competitive salary and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #499312 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on January 4, 2026. 

All employees are subject to adherence to the State Code of Ethics which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.