JOB SUMMARY

The University of Connecticut School of Social Work's Innovation Institute seeks qualified applicants for the position of Program Manager (Administrative Program Manager 1). 

The position will be part of the School of Social Work’s growing portfolio of training and technical assistance, system and service/program design, readiness, and implementation in partnership with local, state, and federal government agencies and organizations on behalf of children, youth, and families. Positions with Innovations Institute are fully remote, with expected travel to UConn’s Hartford Campus twice annually at the employee’s expense. Occasional sponsor-funded travel to contracting states and sites may also be required.

The selected candidate will serve as the project director and provide supervision/support over major functions and deliverables for projects with state, and/or local governments. The program manager provides project management, training and technical assistance, meeting and strategic planning facilitation, gaps and needs analysis, administration of environmental scans, document and policy review, and applies expert knowledge related to cross-system behavioral health reform at both the system and service levels. The selected candidate also will apply and contribute knowledge, concepts, principles, and skills to multiple projects across the Innovations Institute in the development of resources, tools, and direct work with system leaders on cross-system reform efforts to include workforce development and system and service readiness, design, and implementation.

The program manager develops, implements, and oversees work plans to include financial management, timelines, goals, and action steps for both internal administrative and business operations and external project work with the sponsor to ensure contract/grant deliverables are met on time and within budget.

This position works under the general direction of the Director for Systems Design and Implementation Strategies. This position manages business and/or administrative operations, and external consultants for small, moderate, and large contracts, depending upon qualifications. The selected candidate is expected to collaborate across the Innovations Institute and the School of Social Work, as well as with consultants and organizations partnering with the Innovations Institute. 

DUTIES AND RESPONSIBILITIES

• Oversees the planning and implementation of project services and activities and is responsible for the day-to-day delivery of business and administrative services. 
• Directs the day-to-day operation and administration of projects in accordance with contracted deliverables, goals, and objectives.  
• Supervises the work of assigned personnel and project teams, including assigning and reviewing work, providing guidance, and contributing to performance evaluations. 
• Leads administrative planning and evaluation of project-related policies, procedures, and services. Interprets policies and procedures to assigned staff. 
• Manages, and is responsible for, the effectiveness of requirements in designated grant and contract projects. 
• Plans and implements administrative project services and activities and supervises the day-to-day delivery of grant/contract content. 
• Facilitates work between units within and outside the division and across Innovations Institute to ensure continuity of programmatic services. 
• Accountable for and supervises staff engaged in maintaining administrative records to document grant/contract deliverables. Prepares annual and other periodic reports for sponsors utilizing data from the Innovations Institute reporting system. 
• Collects and analyzes project data and participates in evaluating technical assistance and training effectiveness. Identifies problems and makes changes. 
• Provides technical assistance, training, strategic planning, and meeting facilitation for all aspects of assigned project(s), including the creation of technical assistance materials and other content in collaboration with Innovations Institute content experts and Instructional Design and Media Team, and ensuring high-quality deliverables are developed in accordance with the work plan. 
• Oversees project’s program content and delivery methods, supporting its alignment with other programs, projects, or initiatives within the Innovations Institute 
• Monitors and maintains relationships with contractors, local and state jurisdictions and agencies, key stakeholders, and sponsors. Provides general oversight of relationships with outside agencies or subcontractors, including supporting senior management in these relationships and customer service activities. 
• May author and edit reports, briefs, white papers, grants, articles, presentations, and/or other materials.  
• Performs related work as required. 

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in a related field. 
2. Five to six years of related experience.  Two years of experience must be serving as an advanced/senior team member or working as a project lead.

PREFERRED QUALIFICATIONS

1. Master’s degree preferred.  
2. Knowledge and experience of child- and family-public serving systems and cross-system children’s behavioral health reform. 
3. Knowledge and experience in systems design and implementation; systems readiness and accountability; strategic planning facilitation, development, and execution; and readiness and installation design.  
4. Knowledge and experience in service readiness and implementation; organizational accountability; intervention design and implementation; evidence-based and evidence-informed practices; cultural adaptations; population-based fit and outcome assessment; and gaps and needs analysis.  
5. Ability to apply implementation science and use of care pathways at policy and management levels to increase coordination across systems, shared decision-making, clearly established care standards across systems, and ability to fully leverage and optimize cross-system resources. Ability to apply implementation science and use of care pathways at the practice and community levels, to enhance the quality and consistency of a practice or initiative, increase satisfaction, and improve outcomes for children, youth, young adults, and their families.   
6. Ability to conduct environmental scans and readiness assessments at the system and program levels and proactively prioritize indicators known to be associated with modern systems design and improved outcomes for identified populations.   
7. Ability to work independently under minimal supervision. Ability to delegate work and train/mentor personnel. Knowledge of supervisory practices and principles. Ability to effectively attend to various duties on simultaneous assignments. Ability to develop new methods for operation and/or streamlining of processes. Skill in exercising initiative, resourcefulness, and sound judgment with an ability to solve problems and make decisions. Ability to prioritize ongoing and new projects necessary to implement a specific organizational program. 
8. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Writes and presents information in a clear and concise way. Interprets and understands written information and can listen attentively to verbal and non-verbal cues that lead to a deeper understanding.  
9. Ability to work cooperatively with others and demonstrate professional, ethical, respectful, and courteous behavior when interacting with others. Capable of interacting pleasantly and positively with others to meet customer expectations and provide follow-up with customers. Comfortable with developing consensus across stakeholders. 

APPOINTMENT TERMS

This is a full-time, end-date position subject to annual renewal based on funding and satisfactory performance. Positions with Innovations Institute are fully remote, in accordance with UConn's Alternative Work Arrangement Policy, with expected travel to UConn’s Hartford Campus annually at the employee’s expense. A generous benefits package is provided that includes health, retirement, paid time off, and other benefits. For additional information regarding benefits, visit: https://hr.uconn.edu/health-benefits/

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #498718 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on December 2, 2024.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.