Financial Aid Officer (Federal & Special Programs)

Job no: 498716
Position type: Full-time
Location: Storrs Campus
Division/Equivalent: President
School/Unit: Student Life and Enrollment
Department/Office: Financial Aid
Categories: Fiscal, Accounting and Budget

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JOB SUMMARY

The University of Connecticut’s Office of Student Financial Aid Services is seeking an organized and self-motivated Financial Aid Officer in the Federal and Special Programs unit. The incumbent will process Private Alternative educational loans and Federal Direct Loans daily, independently resolve complex loan issues and identify process improvements.   

DUTIES AND RESPONSIBILITIES

  1. Processes private alternative educational loans and Federal Direct Loans daily. Independently researches and answers questions of varying complexity raised by staff for Federal Direct Loans and private alternative educational loans. 
  2. Collaborate with staff and other units to troubleshoot loan issues and quickly implement solutions. 
  3. Primary responsibility for loan cancellation and coordination of aggregate loan borrowing review.
  4. Secondary responsibility for Nurse Faculty Student Loan awarding administrative areas, institutional aid affidavits and applications for undocumented students, reconciliation of Federal Direct Loan and Federal Pell Grant, and facilitating Private Alternative Loan returns and deposits. 
  5. Responsible for assisting with the interpretation of and compliance with Financial Aid regulations governing respective programs, formulation of policy guidelines and procedures, and helping to resolve complex problems in the area of specialization.
  6. Maintains up-to-date knowledge of federal, state, and institutional rules, regulations, statutes, and mandates governing financial aid; and shares updates with the department that may affect areas of primary and secondary responsibility.
  7. Cross trains to support administrative areas in other units, including reviewing files and documentation, packaging and awarding, processing queries, and other special projects.
  8. Communicate with students, families, and other external constituents by email or phone.
  9. Performs other duties and projects as assigned.

MINIMUM QUALIFICATIONS

  1. Bachelor’s degree from a college or university accredited by the US Department of Education or internationally recognized accrediting organization. 
  2. Three years of financial aid experience.
  3. Demonstrated in-depth knowledge of financial aid regulations and related laws.
  4. Excellent oral and written communication skills.
  5. Skilled in critical thinking, problem-solving, and analysis.
  6. Demonstrated ability to work effectively with students, the public, the university community, and external constituencies; and ability to work independently and under time constraints.

PREFERRED QUALIFICATIONS

  1. Experience processing private alternative educational loan certifications and Federal Direct Loans. 
  2. Preference given to candidates with experience using an automated financial aid system (e.g. PeopleSoft, Banner, etc.). 

APPOINTMENT TERMS

This is a full-time, twelve-month position. The University offers a competitive salary and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits, visit: https://hr.uconn.edu/employee-benefits-overview/. The salary range for this position is $57,505 to $74,756. Final compensation will be commensurate with the qualifications and credentials of the chosen candidate. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #498716 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on November 28, 2024. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.

Advertised: Eastern Daylight Time
Application close: Eastern Standard Time

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