JOB SUMMARY

Under the general direction of Assistant Director of Housing Services, this role independently coordinates and provides specialized support to students and their constituents regarding housing assignments and housing related policies within the Department of Residential Life.

THE UNIVERSITY OF CONNECTICUT

The University of Connecticut (UConn) is consistently ranked the top public university in New England by U.S. News and World Report and is also ranked among the top public research institutions in the nation. Founded in 1881, the University of Connecticut has 10 Schools and Colleges at its main campus in Storrs. The University of Connecticut is a Carnegie Foundation Research University-Extensive, Land Grant and Sea Grant College.

Residential Life plays a vital role in the success of the UConn and its students by providing quality facilities, dedicated personnel, and  services and programs that contribute to the University's mission. Our comprehensive, student-centered, residential program houses over 12,000 students, with more than 60% of undergraduate students residing in university-managed housing. We offer our students an array of housing facilities and options to enhance their learning experience, including a variety of learning communities.

DUTIES AND RESPONSIBILITIES

Responsible for central coordination of one or more housing assignment functions for the general student population including special interest groups.

1. Maintain appropriate and accurate records and compile reports as needed or requested. Utilizes multiple computer programs for data entry, and compilation of detailed spreadsheets.
2. Provide individual support and advice to students and their constituents as needed concerning housing assignments and housing related processes. This may include one on one discussion with students about their personal situations and roommate related issues.
3. Serve as the first contact of students and parents in dealing with issues related to housing assignment concerns. Resolve these issues using sound judgment and creative decision making.
4. Management of card access to all residential facilities.
5. Consult and collaborate with other University departments and offices as needed.
6. Serve as the primary reader and responder of the department email address and communicate with students and their constituents.
7. Provides general office support, including answering phones, responding to inquiries, and directing calls.
8. Assists in producing informational and promotional materials.
9. Writes and/or edits and disseminates informational, promotional, and occasional technical materials to support program activities.
10. Serves as a resource to students, staff, faculty, and others on matters relating to administrative procedures and on some matters relating to housing.
11. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree and two years of related experience.
• Demonstrated strong communication skills and experience working in customer service situations.
• Experience managing complex and detailed projects/tasks.
• Demonstrated sensitivity when working with diverse populations.

PREFERRED QUALIFICATIONS

• Prior experience working at a higher education institution.
• Experience working with Microsoft products.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, outstanding benefits including tuition waivers at UConn, and a highly desirable work environment. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #498315 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on November 30, 2024. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.